After Sales Goes Online
wolk after sales experts
00112093
6
Table 98: People who would like to use the internet for booking car service if it would be easy as booking flights
and hotels .............................................................................................................................................................169
Table 99: Influence factors and their degree of influence on the development of OSPs............................................182
1,2,3,4,5,6,7,8 10,11,12,13,14,15,16,17,18,...19