Page 12 - After Sales Goes Online Example

Introduction After Sales Goes Online
wolk after sales experts 00112093 9
1.1 A BBREVIATIONS
Short overview about most of the abbreviations in this report:
IAM Independent Aftermarket
OES Original Equipment Service / Supplier
OE
OSPs
Original Equipment
Online Service Portals
LCV Light commercial vehicle
HCV Heavy commercial vehicle
B2C Business to consumer
B2B Business to business
€ Euro
M. million (1.000 x 1.000)
bn. billion (1.000 x 1.000.000)
n.a. not available
est. estimation
car density cars per 1000 inhabitants
car park segments: Segment I (0-4 years), segment II (5-8 years), segment III (9-12
years) and segment IV (>12 years)
SOM share of market
( ) figures from previous year
DIY
DIFM
do it yourself
do it for me
UIO units in operation
%P Percentage points
TABLE 1: ABBREVIATIONS